Technical Support Associate

CONVERGYS India Services Pvt Ltd
Job Description: – Inbound technical Support.

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.

Roles & Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Candidate Profile-

Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.

BE/Btech freshers are not eligible (at least 6 months ICC Experience)

Excellent verbal and written communication skills.

Flexible with 24/7 Environment.

Salary up to 24,000 take home & attractive Incentives amount.

Additional Benefits-

Two-way A/C cabs. (Convergys was awarded for best in industry transport service).

Medical insurance worth 1 lakhs.

Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs


Education Assistance plan Annual entitlement of up to INR 24,000.

Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Pankaj-9873149807/ Sanya-9654819042

Convergys Recruitment Center

: Unitech Cyber Park, Ground Floor, near to HDFC Bank Tower-A, Sector 39, Gurgaon 122002, Near Huda City Metro Station.

Salary:INR 1,00,000 – 2,75,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Technical Support
Technical Service
Communication Skills
Voice Process
Technical Troubleshooting
Tech Sales
Tech Support
technical desktop
technical hardware technical software

Desired Candidate Profile

    Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile:

CONVERGYS India Services Pvt Ltd

CONVERGYS India Services Pvt Ltd, Sohna Road http://www.convergys.com Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune”s ‘Top 50’ companies globally o Has been awarded Fortune”s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of ‘Rocking’ talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore. Know more about Convergys: www.convergys.com

Recruiter Name:Pankaj Kumar

Contact Company:CONVERGYS India Services Pvt Ltd

Address:Unitech Cyber Park, Tower A, Ground Floor,Sector 39, Gurgaon.GURGAON,Haryana,India 122002

Email Address:



Reference Id:UCP_TSA


Source by naukri…